A program of ABVI-Goodwill providing: Crisis management, human services connections and information by telephone, text, and chat since 1973, 211 dialing access added in 2005. Crisis mental health assistance. Crisis and short term supportive counseling. Comprehensive information and referral to human services. After hours assistance for contracted agencies. The 211/LIFE LINE Call Center is an Accredited Information and Referral Program through the Alliance of Information & Referral Systems and a Certified Crisis Center through the American Association of Suicidology. Additional contact information: Dial 211 or 877 FLNY or 585.275.5151 or 800.310.1160